Frequently asked questions
Q1: Does this adapter convert voltage? Can I use it with my hair dryer?
A:No, it does NOT convert voltage. It only changes the shape of the plug to fit different wall outlets. The maximum power limit is 800W at 100V, or 2500W at 250V. Please DO NOT plug in high-power appliances like hair dryers, curling irons, or water heaters, as this will blow the fuse and permanently damage the adapter or your appliance.
Q2: Is it safe to charge my iPhone, MacBook, or camera with this?
A: Yes, absolutely! Most modern electronic chargers (for phones, laptops, and cameras) support dual voltage (100V-240V). You can safely plug them into the AC socket or use the built-in USB-A and USB-C ports to charge multiple devices at once.
Q3: How long will it take to receive my order?
A: We ship globally directly from our manufacturing partners. After a processing time of 1-3 business days, international delivery typically takes 7 to 15 business days, depending on your location and local customs clearance.
Q4: Will I have to pay customs, duties, or VAT?
A: Yes, depending on your country's import laws. Our prices do not include destination taxes or customs fees. Specifically for EU customers, you will be subject to Value Added Tax (VAT) and potential handling fees upon the package's arrival. Buyers are fully responsible for paying these fees.
Q5: How can I track my package?
A: Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please note that it may take 2-3 days for the tracking information to update in the logistics system.
Q6: What should I do if my adapter arrives damaged?
A: We ensure high-quality packaging, but if your item arrives damaged or defective, please contact us immediately at ting869807@gmail.com or p0981046326@gmail.com with a clear unboxing video or photos. We will quickly arrange a free replacement or refund. Please note we do not accept returns due to buyer's remorse or improper use (e.g., using high-power appliances).